Refund policy

📦 Return & Refund Policy – Zenithshopper™

At Zenithshopper™, we stand by the quality of every product we sell.
Your satisfaction matters most — that’s why we offer a 30-day return window from the date your order is delivered.

✅ Return Eligibility

To qualify for a return, please make sure that:

  • The product is unused and in its original condition

  • All tags, labels, and packaging are intact

  • You can provide proof of purchase (such as your order confirmation or receipt)

❗ Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We’ll quickly review the issue and provide a replacement or full refund, as appropriate.

🚫 Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned:

  • Opened personal care or fitness products

  • Customized or personalized items

  • Final-sale or clearance items

  • Perishable goods (e.g., nutrition products)

  • Hazardous or flammable materials (e.g., sprays)

Not sure if your product is eligible?
Just email us — we’re always happy to help.

🔄 Exchanges

Need a different product?
The quickest way is to return your original item and place a new order once your refund is confirmed.

EU Customers – Right of Withdrawal

If you’re located in the European Union, you’re entitled to a 14-day cooling-off period.
Within this time, you can return any unused item for a full refund — no explanation required — as long as it is:

  • Unused and in its original packaging

  • Returned with proof of purchase

💰 Refunds

After we receive and inspect your return, we’ll notify you by email of your refund status.
If approved, your refund will be issued to your original payment method within 10 business days.

🕒 Note: Your bank or payment provider may take additional time to post the refund.